Change Healthcare Impact - March 6, 2024
On February 21, 2024, Change Healthcare reported a cybersecurity incident disrupting ICW’s ability to receive claims. We are pleased to inform you that ICW has successfully partnered with Availity Clearinghouse to restore these services, effective today!
FAQs
No, we will continue to use Payer ID 91164. Additionally, this transition does not require any changes to the submission process for providers.
No, please do not resubmit any claims that have already been submitted. Availity has successfully retrieved claims that were submitted during this period. Resubmitting claims would only increase the backlog requiring adjudication. To assist us in resuming normal operation, we ask that you adhere to this request.
Yes, claims submitted and received prior to Wednesday 2/21/2024 have been processed and paid as normal.
Change Healthcare has provided additional detail about the cybersecurity attack on their website.
Click here to download a PDF of this information
If you have any further questions, please reach out to Veronica Vidaurri at veronica.v@ic-wa.org or Asia Wang at asia.w@ic-wa.org.